FAQ

The most common questions, answered

Brendan Kilfoil avatar Chris Hetem avatar
11 articles in this collection
Written by Brendan Kilfoil and Chris Hetem

Do I have to generate a new API key to sign into the web portal?

No — here's how to use your iPad to sign into the web portal.
Brendan Kilfoil avatar
Written by Brendan Kilfoil
Updated over a week ago

Does Finger-Ink support body charts?

The short answer is no, but keep reading for a workaround solution.
Chris Hetem avatar
Written by Chris Hetem
Updated over a week ago

Why don't my form templates sync between my iPads?

We're developing something that will enable this, but it's still a while away.
Brendan Kilfoil avatar
Written by Brendan Kilfoil
Updated over a week ago

How do I cancel a form being filled?

If you've started a form for a patient, but want to cancel out, hit the exit button in the bottom right-hand corner of the screen.
Brendan Kilfoil avatar
Written by Brendan Kilfoil
Updated over a week ago

What's the default passcode?

Spoiler alert: it's 4 3 2 1!
Brendan Kilfoil avatar
Written by Brendan Kilfoil
Updated over a week ago

How do I stop the iPad going to sleep so quickly?

Ever start a form for a patient, get chatting, then the iPad locks so you have to do it all over again?
Brendan Kilfoil avatar
Written by Brendan Kilfoil
Updated over a week ago

Adding additional API keys

How exactly you go about adding additional Cliniko API keys to the app.
Brendan Kilfoil avatar
Written by Brendan Kilfoil
Updated over a week ago

Single vs multiple API keys

Cliniko's permissions dictate that treatment notes are only editable by the practitioner who's API key was used to created them.
Brendan Kilfoil avatar
Written by Brendan Kilfoil
Updated over a week ago

Can I email patients a link to a form prior to their appointment?

Chris Hetem avatar
Written by Chris Hetem
Updated over a week ago

Why can't I turn off certain questions on a form?

When editing a form, not all questions are able to be turned off. Why?
Chris Hetem avatar
Written by Chris Hetem
Updated over a week ago

How do I fix referral sources for patients who used versions of the app prior to 3.0.0?

Finger-Ink didn't support properly sending referral sources to Cliniko until version 3.0.0 — here's how to get all those past ones fixed.
Brendan Kilfoil avatar
Written by Brendan Kilfoil
Updated this week