If you're here, you probably received an email regarding a response that skipped treatment note creation.
Why did this happen?
One of your Form templates is configured to create a Treatment Note upon completion. The Form should have created a Treatment Note as a particular practitioner, but their API key has not yet been added to Finger-Ink. As such, the Treatment Note wasn't be created as it should have been.
What do I need to do?
☝️ Read the section below on preventing this from happening in the future — even if you don't care that creation was skipped.
First, find the response on the Processed page in the Finger-Ink Portal. You can do this through the filter button on the Processed Responses page:
Once activated, you'll see all responses where the treatment note creation was skipped due to a missing API key. Here's an example. Notice the "create now" button in the last row:
If you tap that, you'll be asked to select a practitioner and confirm treatment note creation:
In this example, I can't click confirm as Pactrick Titioneaux doesn't have an API key connected in Finger-Ink (which is why this workflow step was skipped in the first place).
To fix this, I'll have to make sure that Patrick's API key is added to Finger-Ink. Or, I can choose a different practitioner to create the Treatment Note:
How do I stop these emails?
You have two options:
Turn off treatment note creation on your forms if you don't require it, or...
Add any missing practitioner API keys to Finger-Ink to enable treatment note creation by any practitioner.
If turning off treatment note creation sounds like a bit of you, please read this article on changing treatment note workflow behaviour to learn how to do this.
☝️ Remember to do this for all your forms and re-publish.
If you'd prefer to add missing practitioner API keys, then please read our article on adding API keys and follow the steps therein.