Finger-Ink

Find out how to go about using Finger-Ink to get more time for things that matter.

Finger-Ink administration explained

Learn about the differences between in-clinic and at-home Form filling.

Forms on the iPad vs the web

Brendan Kilfoil

Sarah David

Learn how to manage Finger-Ink day-to-day.

Administration

Use your email & password, or set a new password with your email address.

How can I, or members of my team, access the portal?

Learn how to use your email address to reset your Finger-Ink portal password

How do I reset my password?

Learn about the two types of user roles in the Finger-Ink Portal.

What do the different roles mean and how are they assigned?

How to set up 2FA in your Finger-Ink Portal

Add an extra layer of security to your Portal sign-ins

The Portal

Learn how to exit out of Check-in and kiosk mode on the iPad app.

How do I exit Check-in?

Learn how to diagnose and solve common issues resulting in appointments not being found.

What do I do if check-in isn't finding my appointments?

Learn how messages are generated from the iPad kiosk, and what to do once they come in.

Messages from the iPad kiosk

iPad Kiosk

Learn about how you start a Form within the Finger-Ink app.

How do I start a Form for a patient on the iPad?

Hint: tap the exit button in the bottom right-hand corner of the screen.

How do I exit Form filling on the iPad?

Learn how you can show different Appointments on the iPad.

How can I change which Appointments I see on the iPad?

We back up the Form as it progresses, then restore it if necessary.

What happens if the iPad app is closed during Form filling?

Lean how Forms filled via the iPad app travel from the iPad to the Inbox, then Cliniko.

Where does an Form go after it’s filled via the iPad app?

Our Safety Net feature prevents patients from filling out a Form meant for another patient.

How the iPad prevents accidental Form filling

iPad Forms

Learn about what a Response is, why it might come into the Inbox, and what to do with it.

Inbox Overview

When automatic processing isn't the right fit, here's how you do things manually.

How to manually process Responses

Learn how Responses that come in from web Forms can be processed automatically.

How automatic processing works

Learn why and how we email you when there's something in the Inbox requiring action.

How email notifications work

Learn how to reverse a Response to "back it out" of Cliniko.

How processing can be reversed

Learn how to add a practitioner signature to a Response that's come in via the web.

How practitioner signatures can be added to web Responses

Learn how the practitioner is chosen when processing Responses from the Inbox.

How the practitioner is chosen during Treatment Note creation

Learn how to delete a Form Response whether for your own reasons, or because of a patient exercising their right to erasure.

How to delete a Response

Learn how you can amend a form response to correct an error.

How to amend a form response

Processing Form Responses

Read this article to learn how to stop this from happening in future.

Why aren't Treatment Notes being created from my Responses?

Why aren't referral sources populating the patient record correctly?

Needing to manually match a patient in the portal? Here's how to find their ID.

How do I find a patient's ID in Cliniko?

Troubleshooting Form Responses

The Subscription page in the Portal will tell you everything you need to know.

Where can I find my usage?

You can find download all your previous invoices from the Subscription page in the Portal.

Where can I find invoices?

Sign into the Portal and visit the Subscription page to update your billing information and credit card details.

How do I update my billing information or credit card?

You can easily switch between plans through the Portal.

How do I change my plan?

Learn how you can cancel your subscription or close or delete your account.

How do I cancel my subscription & delete my account?

Subscriptions

Finger-Ink Portal

Find answers and get help from Intercom Support and Community Experts

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