Verified email addresses let you send Finger-Ink notifications to people who don't have a Finger-Ink user account — like a shared reception inbox.
Once an address is verified, you can pick it as a recipient anywhere you'd normally choose a team member — like messages notifications & form response notifications.
☝️ Because these notifications relate to patient form activity, you need to verify that you own the email addresses using a one-time code. This way no emails are sent to an address with a typo!
Verified email addresses vs portal users
Portal users are members of your team with a Finger-Ink login. They can sign in and work with responses and patient records.
Verified email addresses are recipients only. They receive notification emails but have no login and no access to the portal or to any patient data.
Reach for a verified address whenever you want notifications to land in an inbox that doesn't have a full portal account.
Adding and verifying an address
Open the verified addresses page from the account menu.
Click add an email address.
Enter the email address and, optionally, a label (for example "Front desk") so you can recognise it later.
Click send the code. We'll email a 6-digit code to that address.
On the next step, type the code and click verify this address.
That's it — the address moves to your verified list and is ready to use. Until the code is entered it stays on the pending tab, and nothing is ever sent to an address until it's verified.
☝️ If the address matches one of your portal users, or a staff member in your practice-management system, we'll show a quick heads-up. It's only informational — you can still verify the address here (though portal users can already be chosen as recipients directly).
About the code
The code is 6 digits and expires 15 minutes after it's sent. Didn't get it? Check your spam or junk folder, then use re-send the code. A new code can be sent one minute after the last.
After 5 incorrect attempts the code stops working — just re-send to get a fresh one and try again.
Managing your verified email addresses
Your verified email addresses live under two tabs:
The verified tab lists the addresses that are confirmed and ready to use. The pending tab lists addresses you've added but not yet verified — click enter code on a pending row to finish verifying one.
To stop using an address, click remove. It's taken off every recipient list immediately and won't receive anything further. You can keep up to 50 addresses per account, and you can search by label or email to find one quickly.
Using verified addresses for notifications
Once an address is verified, you can choose it just as you'd usually choose a portal user for notifications. For example, the response inbox settings:
