You can change your subscription at any time through the Finger-Ink portal, via the Subscription page.

We have two subscription plans to choose from:

Pro is priced based on the the number of practitioners you have in your clinic. It comes with unlimited use of both forms & the kiosk — use it as much as you like — without any overage charges.

Pay for Pro monthly, or save ~10% with annual billing. Pro is perfect for those who want a predictable bill at a regular interval.

Basic is our newest offering, which replacing the older form volume plan. With basic, you are charged a set base fee at the start of the month which comes with 30 form responses & 30 kiosk check-ins included.

The next month you're charged for what you used the previous month (if you went over the 30 form responses or 30 kiosk check-ins), plus the set base fee for the following month.

This makes it a true pay as you go plan. Basic is perfect for larger clinics who may only be using Finger-Ink with a smaller number of their staff or locations.

From the Subscription page, scroll down until you find the Subscription Plan heading. There you will find both your current plan, and the list of available plans for your account:

To change your plan, press the "change to this plan" button on the left hand side of the plan you'd like — then confirm when prompted:

That's it! Once the page reloads, you'll be on the new plan!

When you change your plan, any charges are pro-rated across your billing cycle.

That means after a change, your next invoice will show a refund for your your existing plan from the date of the change until the end of your billing cycle, then the new charge charge from the date of your change until the end of your billing cycle.

The only caveat to this is if you're changing from the Basic (pay as you go) plan to another plan. Because we can't pro-rate your usage, this will be charged immediately.

E.g. if you've already used 60 form responses and 50 check-ins in the month leading up to you changing to the Pro plan, you'll be charged for the extra 30 form responses and extra 20 check-ins immediately, before any extra plan change charges.

If you had previously paid an amount larger than what you're getting charged next (e.g. if you're changing from a Pro annual to a Pro monthly plan — where you had already paid for the year), then the next few invoices will be for zero amounts, until the credit remaining on your account has been used up. Following that you'll start to get charges are normal.