Hopefully you've already had a look at our Receptionist Overview article and are aware of what receptionist mode / kiosk mode / check-in is, and how it interacts with Cliniko.

Before getting the Finger-Ink part of the setup, there are a few things outside the app that we need to get sorted.

The Finger-Ink passcode is required in order to exit this mode. The default passcode is 4 3 2 1. Navigate to the Settings screen to change the app passcode, so it's not easy for your patients to guess:

It's necessary for the iPad you're using to have its region set to your actual region. Without this, checking in may not work. Please follow the instructions on this Apple article on setting the region to ensure this is the case.

The iPad is probably going to live in your waiting room — and probably without you or any of your staff to keep an eye on it. To make sure that it stays where you put it, we highly recommend getting a good-looking stand or wall mount for your iPad, like this one from BossTab:

Not only will this keep your iPad in its rightful place, but you'll be able to keep it plugged in while hiding the charging cable.

While the stand helps keep your iPad where you put it, the only way to ensure that no one accidentally (or on purpose) uses any other app on the iPad is to use Guided Access. Starting Guided Access ensures that:

To enable Guided Access, please see Apple's article on Guided Access as it contains the most up-to-date instructions for your iPad.

We let you know in the app if Guided Access isn't enabled & started before you enter receptionist / kiosk mode from the setup screen:

Once you've got these 3 things sorted, it's time to configure the Check-in flow.